Order Cancellation
Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.
To cancel, please contact us at care@auricmills.com with your order number.
Once the order is shipped, it cannot be cancelled.
Return Policy
Due to the nature of our products (food/grain/flour), returns are not accepted to maintain quality and hygiene.
If Accepting Returns for Damaged/Incorrect Items:
Returns are accepted only for items that are:
Damaged during transit
Incorrect/wrong product delivered
You must raise the request within 48 hours of delivery with clear photos/videos.
Products must be unused, sealed, and in original packaging.
Refund Policy
Refunds are issued only for:
Cancelled orders (before dispatch)
Verified damaged/incorrect items
Refunds will be processed to the original payment method within 5–7 business days after approval.
In case of COD orders, refunds will be issued via bank transfer.
Non-Refundable Items
Opened, used, or tampered products
Items damaged due to misuse or improper storage by the customer
Products bought during special sales/offers (unless damaged or wrong)
Replacement Policy (optional)
Instead of a refund, a free replacement may be provided for eligible damaged/incorrect products.